Swaps
Swap Requests
Manage device and SIM swap requests.
Loading swaps…
[[ swapsError ]]
No SIM swap requests found.
[[ swap.customer_name ]]
#[[ swap.id ]] · [[ swap.contact_number ]]
[[ statusLabel(swap.status) ]]
Stage: [[ stageLabel(swap.stage) ]]
| Customer Name | Ref | Stage | Status | Action | |
|---|---|---|---|---|---|
| Loading swaps… | |||||
| [[ swapsError ]] | |||||
| No SIM swap requests found. | |||||
| [[ swap.customer_name ]] | #[[ swap.id ]] | [[ stageLabel(swap.stage) ]] | [[ statusLabel(swap.status) ]] | ||
Showing [[ filteredSwaps.length ]] of [[ total ]] SIM swap[[ total === 1 ? '' : 's' ]]
SIM Swap Request
Please enter the customer's ID number to begin the SIM swap process.
[[ ssInitiateError ]]
Customer Verification
Waiting for customer to complete verification on the store tablet.
Please ask the customer to:
- Go to missionmobile.co.za/sim-swap on the store tablet
- Enter the verification code shown below
Verification Code
[[ ssCode ]]
[[ ssPollingError || 'Waiting for customer verification…' ]]
Select Phone Number
Please select the phone number for this SIM swap.
[[ ssNumbersError ]]
This customer does not have any connected phone numbers.
Enter ICCID
SIM swap for [[ ssSelectedNumber ]]. Please enter the new SIM card's ICCID number.
[[ ssIccidError ]]
The ICCID is typically 19-20 digits found on the SIM card.
Processing SIM Swap
Please wait while we confirm and process your SIM swap request.
SIM Swap Details:
Phone Number: [[ ssSelectedNumber ]]
ICCID: [[ ssIccid ]]
ID Number: [[ ssIdNumber ]]
Processing request…
SIM Swap Successful!
The SIM swap has been completed successfully.
Swap Summary:
Phone Number: [[ ssSelectedNumber ]]
New ICCID: [[ ssIccid ]]